Privacy Policy

CERAMIUS CERAMICA E AZULEJOS SANTANA LDA values the privacy of its users and is committed to protecting the personal information it collects. This Privacy Policy describes how your personal data is collected, used, shared and stored, in compliance with the General Data Protection Regulation (GDPR) (EU Regulation 2016/679) and other applicable Portuguese legislation.

1. Data Controller

2. Personal Data Collected and Purposes

We collect personal data strictly necessary for the purposes for which it is intended. The data collected may include:

Type of Personal Data	Collection Method	Processing Purpose	Legal Basis (GDPR)
Identification Data (Name, Email, Phone)	Contact form, orders	Order management, customer support, service communication.	Contract execution / Pre-contractual measures / Legitimate interest (or Consent, if only for newsletter)
Device/Navigation Data (IP address, browser type, operating system, pages visited, visit time)	Cookies, analytics tools	Website optimization, traffic statistical analysis, security.	Legitimate interest / Consent (for non-essential cookies)

3. Consent

By providing your personal data through our website and accepting this Privacy Policy, you are giving your free, specific, informed and unambiguous consent for the processing of this data for the purposes described.

Consent can be withdrawn at any time, without compromising the lawfulness of processing carried out before the withdrawal.

4. Data Subject Rights

As a data subject, you have the right, at any time and upon written request, to:

• Access: Obtain confirmation as to whether or not data concerning you is being processed and, if so, access your data.
• Rectification: Request the rectification of your inaccurate or incomplete personal data.
• Erasure ("Right to be Forgotten"): Request the erasure of your data under certain conditions.
• Restriction of Processing: Request the restriction of processing of your data under certain conditions.
• Data Portability: Receive the personal data concerning you that you have provided, in a structured, commonly used and machine-readable format.
• Objection: Object to the processing of your data in certain situations.

To exercise your rights, you should contact us via email: privacidade@santanna.com.pt.

5. Data Sharing

Your personal data will not be shared with third parties, except:

• If we have your explicit consent to do so.
• When sharing is legally mandatory (e.g., tax authorities).
• With subcontractors who provide services on our behalf (e.g., website hosting, payment platforms, shipping services), bound by adequate security measures and GDPR compliance.

6. Data Retention

We retain your data only for the period strictly necessary to fulfill the purposes for which it was collected, or for the legally required period.

Terms and Conditions of Use

Welcome to the ARLINDO SANTOS LEMBRANÇAS UNIP, LDA website. By accessing or using this website, you agree to be bound by the Terms and Conditions set forth herein.

1. Scope

These Terms and Conditions govern the use of the website www.santanna.com.pt, owned by CERAMIUS CERAMICA E AZULEJOS SANTANA LDA. These Terms apply to all users, visitors, customers or others who access or use the website.

2. Intellectual Property

All content present on this website, including texts, graphics, logos, icons, images and their compilation, is the property of CERAMIUS CERAMICA E AZULEJOS SANTANA LDA or its content providers and is protected by intellectual property laws.

The user undertakes not to copy, reproduce, modify, distribute or misuse the content without our prior written consent.

3. Website Use

The user undertakes to use the website responsibly, lawfully and in good faith, namely to:

• Not carry out activities that may harm, overload or damage the website or servers.
• Not attempt to access restricted areas of the website.
• Not use the website for illegal or unauthorized purposes.

We reserve the right to suspend or terminate your access to the website in case of violation of these Terms.

4. Information Accuracy

We strive to ensure that the information presented on the website is accurate and up-to-date. However, we do not guarantee the complete absence of errors or omissions.

CERAMIUS CERAMICA E AZULEJOS SANTANA LDA is not responsible for any losses or damages that may result from reliance on the information contained on this website.

5. Third Party Links

Our website may contain links to third-party websites that are not owned or controlled by us. We have no control over the content, privacy policies or practices of any third-party websites or services and assume no responsibility for them.

6. Limitation of Liability

CERAMIUS CERAMICA E AZULEJOS SANTANA LDA will not be responsible for any direct, indirect, incidental or consequential damages resulting from the use or inability to use the website.

7. Changes to Terms

We reserve the right to change or replace these Terms at any time. Any changes will take effect immediately after their publication on the website. Continued use of the website after the publication of changes constitutes acceptance of the new Terms.

8. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Portuguese Law. For the resolution of any dispute arising from the interpretation or application of these Terms and Conditions, the competent court is that of Rua Santo Adrião, 459, VILA NOVA DE FAMALICÃO, Portugal, with waiver of any other.